Privacy Policy

Last updated: October 26, 2026

Functionsoft LLC is responsible for the operation of the Service and the processing of personal data connected with its use. FRESHCODE LTD acts as Functionsoft’s Bulgarian commercial partner and may support distribution, billing coordination, customer support and related operational activities.

This Privacy Policy applies to the Dubwise web application, the website at dubwise.app, and related services (the “Service”). If you have any questions, contact us at support@dubwise.app.

1. Data we process

• Account data: the name, email address and profile picture your sign-in provider (for example Google) shares when you sign in, and the answers you give to the four short questions we ask after your first sign-in (where you work, what you translate, how much, how often).
• Your content: the videos you upload and their audio; the transcripts, translations and glossary made from them and any edits you make; the synthetic voices made for each line; a short reference clip (about ten seconds) cut from the speaker’s voice so that the synthetic voice can be converted to resemble it; the lip-synced picture; and the videos you export. The voices and faces of the people in your videos are personal data of those people. We process Your Content only to provide the Service to you. We do not use it to train models, and we do not sell it.
• Billing data: when you buy a paid plan, the Merchant of Record shares limited billing data with us, such as your billing email, country, plan, subscription status, and transaction identifiers. We do not receive or store complete payment card details.
• Usage and analytics data: how you use the website and the app, such as pages visited, features used, approximate location derived from your IP address, device and browser type, and diagnostic and log data.
• Communications: if you contact us, the content of your message and your contact details, in order to respond.

2. How we use data and our legal bases

We process personal data to: provide and operate the Service, including transcribing, translating, voicing and lip-syncing Your Content (performance of a contract); process payments, enforce plan limits and prevent fraud and abuse (contract and our legitimate interests); maintain, secure, and improve the Service and understand usage (our legitimate interests, and, where required by law, your consent); communicate with you and provide support (contract and legitimate interests); and comply with legal obligations such as tax and accounting (legal obligation). Where we rely on consent, you can withdraw it at any time.

Where Your Content contains other people’s voices or faces, you are responsible for having a lawful basis for uploading it and for having their consent to clone a voice or alter a face, as our Terms require; we process their data on your instructions to provide the Service to you.

3. Cookies and similar technologies

Strictly necessary cookies keep you signed in and the Service secure; they are set by our sign-in provider on our domain. The app also stores data in your browser so that it works: references to the video files you picked, and a local copy of the voices it has played. For analytics, we use PostHog, which keeps a random identifier in a first-party cookie and in your browser’s local storage; its requests go through our own domain. To measure which of our ads lead to a purchase, we use Google Ads, whose tag sets advertising cookies and reports a completed purchase (its amount and an order reference) to Google. You can manage or delete cookies and site data at any time through your browser settings; if you disable some of them, parts of the Service may not work as intended.

4. How we share data

When you make a purchase, your payment and billing information is processed by the Merchant of Record identified at checkout. The Merchant of Record acts independently for checkout, payment processing, taxes, invoicing, fraud prevention, refunds and transaction support under its own privacy notice.

We also share personal data with: service providers (subprocessors) who process data on our behalf, as listed below; authorities or third parties where required by law or to protect our rights; and a successor entity in the event of a merger, acquisition, or reorganization. We do not sell your personal data, and we do not use it for third-party advertising.

5. Subprocessors

We use the following providers, only as necessary to provide, support, and secure the Service:

We also use providers for email and customer support. We require each subprocessor to safeguard personal data and to process it only on our instructions and in line with this Privacy Policy. Some voice conversion and lip-sync work also runs on servers we operate ourselves.

6. International transfers

Some providers are located outside Ukraine, the EU, or the EEA. Where personal data is transferred internationally, we rely on appropriate safeguards, such as the European Commission standard contractual clauses or an adequacy decision.

7. Data retention

• Your Content, and everything made from it, is kept for as long as the file is in your library, so that you can open, edit and export it again. When you delete a file, we delete it and everything made from it; the uploaded video is deleted within minutes.
• A first dub started before signing in is kept so that it can join the account you sign in with. Ask us to delete it if you do not sign in.
• Account data is kept while your account exists. To close your account and delete its data, contact us.
• Billing and transaction records are kept for as long as required by applicable tax and accounting laws; usage and analytics data only as long as necessary. When data is no longer needed, we delete or anonymize it.

8. Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse, including encrypted connections and access to your files only through your signed-in account or short-lived links. No method of transmission or storage is completely secure, but we work to protect your data and to address incidents promptly.

9. Your rights

Subject to applicable law, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent where processing is based on consent. To exercise your rights, contact support@dubwise.app. You also have the right to lodge a complaint with a data protection supervisory authority, including in your country of residence.

10. Children

The Service is not directed to children, and we do not knowingly collect personal data from children below the age required by applicable law. If you believe a child has provided us with personal data, contact us, and we will take appropriate steps.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date, and where changes are material, we will provide reasonable notice.

12. Contact

The Service is developed and operated by Functionsoft LLC.
Bulgarian commercial partner: FRESHCODE LTD, UIC 205729768, VAT No. BG205729768, registered office at 8 Tsar Kaloyan Street, floor 3, office 2, Sredets District, Sofia 1000, Bulgaria.
Email: support@dubwise.app