Refund Policy

Last updated: October 26, 2026

The Merchant of Record identified in your receipt or order confirmation administers your payment, subscription, cancellation and any approved refund. To cancel, use “Manage subscription” in the app or the link provided in your receipt; to request a refund, use that link or contact support@dubwise.app. Any approved refund will be issued by the Merchant of Record to the original payment method.

1. Our guarantee

We want you to be satisfied with the Service. If you are located in the European Union, the European Economic Area, Switzerland, the United Kingdom, Turkey, or Israel, you have an unconditional right to a full refund if you request it within 14 days of your purchase, and you do not need to give a reason. If you are located in South Korea, Brazil, China, or Canada, this right applies within 7 days of your purchase. If you are located in Singapore, this right applies within 5 days of your purchase. For purchases made from any other location, refund requests submitted within 14 days of your purchase will be reviewed and granted at our discretion; submitting a request within this period does not guarantee a refund.

2. What is covered

The rights described in Section 1 apply to your first purchase of a paid plan or the first payment of a new subscription. Renewal charges, and purchases outside the applicable window above, may still be refunded where required by law or at our discretion, for example, if the Service was faulty, not as described, or unavailable for a significant period.

3. How to request a refund

To request a refund, email support@dubwise.app from the email address used for the purchase, including the order or subscription ID and the purchase date, or use the link provided by the Merchant of Record in your receipt or order confirmation.

4. How refunds are processed

Approved refunds are issued by the Merchant of Record to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.

5. After a refund

Once a refund is issued, the paid plan ends and its minutes are no longer available. Your files and what was already made from them stay in your library, and you may continue to use the free features that remain available.

6. Subscriptions and cancellation

Cancelling a subscription stops future renewals but does not, by itself, refund the current period; your plan and its minutes stay until the end of the period you paid for. To avoid the next charge, cancel before the renewal date using “Manage subscription” in the app, the link provided by the Merchant of Record, or by contacting support@dubwise.app.

7. Changes of plan

When you move to another plan or billing period, the Merchant of Record prorates the difference. Minutes are not refunded or credited separately.

8. Chargebacks

If you are unhappy with a charge, please contact us first so we can help resolve it. Starting a chargeback or payment dispute without contacting us may result in suspension of your access while the matter is reviewed with the Merchant of Record.

9. Your statutory rights

This Refund Policy is in addition to, and does not limit, any mandatory refund or withdrawal rights you may have under applicable consumer law.

10. Contact

The Service is developed and operated by Functionsoft LLC.
Bulgarian commercial partner: FRESHCODE LTD, UIC 205729768, VAT No. BG205729768, registered office at 8 Tsar Kaloyan Street, floor 3, office 2, Sredets District, Sofia 1000, Bulgaria.
Email: support@dubwise.app